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Ecoscape Delivery & Returns
Our general Delivery & Returns policy can be found here. Below you can consult specific details regarding the Delivery & Returns of Ecoscape products.
DELIVERY OF ECOSCAPE PRODUCTS
- Slatted Cladding, Midnight & Silver Birch Panel Cladding: available with next day delivery depending on stock availability.
- All other Ecoscape Composite Cladding, Fencing and Balustrades: 7-10 days lead time.
- Any orders containing an Ecoscape product are subject to a manufacturers' delivery surcharge of £150 ex. VAT.
PLEASE NOTE: The delivery is a kerbside service - goods will be delivered to the kerb at the end of your driveway. Your delivery needs to be handballed off the vehicle - driver will open the protective wrap of an individual pallet and require assistance in offloading the goods off the vehicle by hand. Larger orders will require two able-bodied people on site to accept the delivery.
RETURN OF ECOSCAPE PRODUCTS
- Goods delivered from Ecoscape UK LTD directly can be returned within 28 days from the date of delivery.
- All returns are to be made back to: Ecoscape UK LTD, Unit 1, Higher Boradfiled Farm, Heywood OL10 2TA
- Ecoscape UK LTD will not be responsible for any cost associated with the return.
- Once goods are returned and checked - credit or refund will be issued. All refunds take up to 14 days to be processed, depending on your bank.
- Goods must be returned in resealable condition - unused and not in any way damaged.
- 10% restocking fee applies to all returned foods
